Common Questions

1. How long is the refund policy?

Our refund policy allows for returns within 14 days after receiving your item. 

2. Where are the clothes produced?

Our products are proudly made in Nicaragua and the Dominican Republic using 100% premium U.S. cotton, ensuring a combination of high-quality materials and expert craftsmanship. The designs are then printed on the t-shirts in European countries, combining global quality with local expertise. This process allows us to deliver comfortable, durable products with unique designs, made to last and created with care.

3. What types of materials are used in your clothing?

Our products are made with medium fabric (5.3 oz/yd² or 180 g/m²) consisting of 100% U.S. cotton, offering year-round comfort that is both sustainable and highly durable.

4. Can I exchange an Item?

At Naurotic, we do not offer exchanges as we are a print-on-demand business and do not hold any stock. To ensure you receive the right size, please carefully review the sizing charts available on our website before placing your order. If you have any questions, feel free to reach out to ur costumer support team. 

5. How can I initiate a return?

To initiate a return, please contact us at nauroticofficialcenter@gmail.com. To initiate a return, please first review our return policy to ensure your item qualifies for a return. We accept returns only for damaged items or those delivered incorrectly. If your item meets these criteria, contact our customer support team with your order details and a description of the issue. Our team will guide you through the next steps to process your return smoothly."

6. What should I do if my item is damaged or defective? 

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

7. Are there any Items that cannot be returned?

At Naurotic, we accept returns only for items that are damaged or delivered incorrectly. If your order arrives with an issue, please contact us immediately so we can assist you. For more details, please review our return policy or reach out to us directly—we're here to help

8. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

9. Do you ship internationally?

Yes, we offer international shipping options. Shipping costs and delivery times may vary based on the destination. Depending on your location, shipping within the US will take anywhere from 6-14 business days after it has been shipped out. Shipping to European countries typically takes between 6-12 business days.

International orders usually gets delivered within 6-14 business days after they have been shipped from us, however this varies from country to country based on your respective customs dept. (Some international orders to remote areas may take up to 20-30 business days)

10. How can I contact customer service?

You can reach our customer service team by emailing us at nauroticofficialcenter@gmail.com. We aim to respond to all inquiries promptly and assist you with any questions or concerns.