Return and refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  
 
We are a business that utilizes a made-to-order business model. This means, we don't hold any inventory and we actually work with production partners to produce our inventory as needed.
So, as our customers place orders with us, we place orders with our suppliers to produce the items for them! We do this to keep our costs low, and quality high!
With that said, we want to offer a quality guarantee for you. You can expect to receive the item you ordered from us quickly, without any defects. If your item arrives damaged or with a print defect, we'll offer you a replacement or a refund and let you keep the item!
Because we produce our items on demand with our production partners, we reserve the right to deny a refund or exchange for other reasons. Again, we are a small business and we really appreciate your business.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
At Naurotic, we do not offer exchanges as we operate as a print-on-demand business and do not hold any stock. Each item is custom-made just for you, which is why it’s important to carefully review the sizing charts available on our website before placing your order. If you have any questions about sizing or need assistance, feel free to reach out to our customer support team—we’re here to help

Wrong Size: Unfortunately, we do not accept returns or offer refunds for items purchased in the wrong size. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nauroticofficialcenter@gmail.com